Listed below are some of the more common questions and their 
answers. Please check the information below prior to calling 
Product Support.


Question: VIDEO is SLOW/PAUSES
	  The video runs slow or stops(pauses) from time to time.

Answer:   The performance of the Video & Sound will depend on the 
	  current system in use. To help achieve a smoother play 
	  back you may wish to try one or more of the following:

	  - Use a smaller Viewport. This is done by selecting a 
	    different template set.
	    ( /T setting in BITMAP section of CVS file).

	  ** IMPORTANT: You MUST include the /T switch on ALL 
			BITMAPS, even if you are using FULL SCREEN, 
			CENTERED, or any of the other templates that 
			may not actual use the switch.    
	  
	  - Check use and setting of SMARTDRV and other disk 
	    caching software.

	  - Check for Temp vs. Permanent swap files. You will 
	    probably want to use a temporary swap file.

	  - Check for other memory configurations your CONFIG.SYS 
	    & AUTOEXEC.BAT files.

	  - Turn off sound if you don't have a sound card 
	    installed.

	  - Disk compression software may slow down video playback 
	    depending on compression ratios etc.        


Question: VIDEO COLOR IS POOR 
	  The video plays but looks flat and pixelated (blocky).

Answer:   Your Windows is probably set for 16 color. Run Windows 
	  set up to verify. For best color use 256 color. You will
	  probably need to use the driver supplied with your 
	  computer. Contact the maker if not sure.


Question: BITMAP DRAWING IS "JERKY" at 800x600 or 1024x768 MODE.

Answer:   The bitmaps that we have included are 640x480. For the
	  higher resolutions we scale the bitmaps. This process
	  of scaling causes the "jerkyness" of the bitmap draw.
	  If you are using 800x600 or above you may wish to save
	  the bitmap in the demos and the ones that you create
	  at the appropriate resolution, ie 800x600 etc. You may
	  do this via the background editor in the set up panel.


Question: EVERYTHING IS SIZED WRONG.
	  Everything runs however the layout is just not right.       
	  
Answer:   You are probably running in a mode higher than 640x480. 
	  Try running at 640x480. Another possibility is that your
	  VGA driver is old. Verify the current revision with the 
	  maker of your system.


Question: VIDEO WRONG LOCATION
	  The video plays but in the wrong location.

Answer:   You have probably specified a wrong /T setting in your 
	  CVS file. Check your template list (comes with Regist-
	  ered version) and make correction.


Question: MCI ERRORS- VIDEO
	  When I attempt to play a video I get MCI ERRORS.

Answer:   Your system is probably not set up for Multi Media or
	  has an old set of drivers. Run the Video for Windows 
	  Runtime disk that comes with both the shareware and 
	  registered versions.


Question: MCI ERRORS- SOUND
	  When I attempt to play a video I get MCI ERRORS.

Answer:   Your system is probably not set up for Multi Media or
	  has an old set of drivers. Run the Video for Windows 
	  Runtime disk that comes with both the shareware and 
	  registered versions. You may also have your sound card
	  mis-configured. Check for IRQ/IO conflicts with newly
	  installed hardware. Re-run sound card set up program.


Question: NO SOUND
	  Everything else plays except sound.

Answer:   You may have checked the SOUND OFF switch in the config-
	  uration screen. Also make sure you have not selected 
	  SOUND SOURCE AVI and your AVI file has no sound. You can
	  also try another CVS file and see if problem continues. 

Question: NO AVI
	  What happens if I list an AVI file that is either not 
	  present or can not be located?

Answer:   The system will play until the requested AVI. At this 
	  point the system will halt. The background bitmap will 
	  be present and the sound may continue to play. The 
	  system will still respond to the user's request to 
	  terminate via mouse or keyboard.


Question: NO WAV
	  What happens if I list an WAV file that is either not 
	  present or can not be located?

Answer:   The system will play  but will not play any sound. The
	  system will continue to play AVI and Bitmaps. The system
	  will still respond to the user's request to terminate 
	  via mouse or keyboard.


Question: NO BITMAP
	  What happens if I list an BITMAP file that is either 
	  not present or can not be located?

Answer:   The system will play until but will display A BLACK 
	  BACKGROUND. The system will continue to play AVI and 
	  bitmap. The system will still respond to the user's 
	  request to terminate via mouse or keyboard.
      

Question: KERNEL386 / USER ERROR
	  System begins to start up and then stops and displays 
	  one of the above errors. 

Answer:   You have probably deleted a section or have left a 
	  section blank in your CVS file. Each section(AVI, 
	  BITMAP, WAV) MUST contain 1 file. You may use the 
	  "BLACK.BMP", "BLANK.WAV" for the Bitmap section and 
	  Wav section. Check the COOLSCRN.LOG file located in 
	  the root directory of your "C" drive. If you receive 
	  any "R-" errors check your R-ERROR list (comes with
	  Registered version).
		
	  ** IMPORTANT: You MUST include the /T switch on ALL 
			BITMAPS, even if you are using FULL SCREEN, 
			CENTERED, or any of the other templates that 
			may not actual use the switch.  
